Disc Shop — Refund Policy

Last Updated: August 26, 2026

By purchasing from Disc Shop, you acknowledge and agree to the following Refund Policy. This policy applies to server boosts, Discord-related products, and other digital goods and services sold by Disc Shop.

1. All Sales Are Final

Due to the digital and generally instant-delivery nature of our products, all completed sales are final and non-refundable, except where otherwise required by applicable law.

Once a product or service has been successfully delivered, a refund will generally not be provided.

2. Server Boosts

Disc Shop offers server boost packages including 1-month and 3-month options.

Once the purchased boosts have been successfully delivered to the Discord server provided by the customer, the order is considered fulfilled.

The duration of a boost package does not represent the warranty period. Server boost purchases include a 7-day replacement warranty as described below.

3. 7-Day Replacement Warranty

Eligible server boost orders include a 7-day replacement warranty beginning on the original delivery date.

If eligible boosts disappear during this period, customers should open a Discord support ticket.

When the order qualifies for warranty coverage, Disc Shop will replace the missing eligible boosts rather than issue a monetary refund.

Replacement requests must be submitted within the 7-day warranty period.

4. When the Warranty Is Voided

A replacement or refund will generally not be provided when the issue was caused by the customer, server owner, server staff, or circumstances under their control.

This includes situations where:

• Boosting accounts are kicked or banned from the server;
• Boosting accounts are manually removed;
• The Discord server is deleted;
• The customer provides the wrong server or invite;
• The server becomes inaccessible;
• Permissions or settings prevent delivery or replacement;
• Server administrators, moderators, bots, or other authorized users interfere with the delivered service; or
• The customer otherwise prevents Disc Shop from completing or maintaining an eligible replacement.

Customers are responsible for their Discord server and the actions of people or bots with permission to manage it.

5. Incorrect Customer Information

Customers are responsible for providing accurate information when placing an order.

Disc Shop is not responsible for products delivered incorrectly because the customer supplied an incorrect Discord server, username, account, invite link, wallet/network information, or other required information.

Customers should verify all information before completing their purchase.

6. Discord Actions

Discord is a third-party platform outside of Disc Shop's control.

Disc Shop cannot guarantee protection against actions independently taken by Discord, including account suspensions, account terminations, server restrictions, boost removals, feature changes, platform updates, or other enforcement actions.

Where an issue qualifies for Disc Shop's 7-day boost warranty, we will handle it according to the warranty terms above.

Disc Shop is not affiliated with, sponsored by, endorsed by, or officially associated with Discord Inc.

7. Nitro, Accounts, Members & Other Products

Disc Shop also sells other Discord-related digital products, which may include Nitro, accounts, members, and other products displayed on our storefront.

Any product-specific refund or replacement coverage will be stated in its product description.

Customers should not assume that the 7-day server boost warranty applies to other products unless explicitly stated.

Once an eligible digital product has been successfully delivered, the sale is generally considered final.

8. Delivery Issues

Most Disc Shop products are intended for instant delivery after successful purchase.

Occasional delays caused by technical problems, payment verification, product availability, Discord-related issues, or circumstances outside our reasonable control do not automatically qualify an order for a refund.

If an order has not been delivered, customers should open a Discord support ticket so that Disc Shop can investigate the issue.

If Disc Shop is unable to fulfill an order, we will determine the appropriate resolution based on the circumstances and applicable law.

9. Change of Mind

Refunds will not generally be issued because a customer:

• Changes their mind;
• No longer wants the product;
• No longer needs the service;
• Purchased the wrong product;
• Fails to use the delivered product; or
• Expected something that was not included in the product description.

Customers are responsible for reviewing the product description before purchasing.

10. Payment Disputes & Chargebacks

If you experience a problem with an order, contact Disc Shop through a Discord support ticket before opening a payment dispute or chargeback so we have an opportunity to investigate and resolve the issue.

Customers must not knowingly submit false claims that a successfully delivered order was unauthorized, not received, or otherwise improperly fulfilled.

Disc Shop may provide order records, transaction information, delivery evidence, and relevant communications to PayPal, Cash App, payment processors, financial institutions, or other parties handling a dispute.

Fraudulent or abusive disputes may result in refusal of future service.

Nothing in this policy prevents customers from exercising legitimate rights available under applicable law or through their payment provider.

11. Payment Methods

Disc Shop may accept payments through Cash App, PayPal, and cryptocurrency.

Customers are responsible for verifying payment details before sending funds.

Cryptocurrency transactions are generally irreversible. Disc Shop is not responsible for cryptocurrency sent to an incorrect address or through an incorrect blockchain/network because of information incorrectly entered or selected by the customer.

12. How to Request Support

If you experience an issue with an order, open a Discord support ticket and provide:

• Your order information;
• The product purchased;
• A description of the issue; and
• Any relevant evidence requested by support.

For server boost warranty claims, you must contact us within the applicable 7-day warranty period.

13. Final Notice

By completing a purchase from Disc Shop, you acknowledge that you are purchasing a digital product or service and have reviewed this Refund Policy.

All completed sales are final unless otherwise stated in the applicable product terms or required by law.

Nothing in this Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.