Disc Shop — Privacy Policy

Last Updated: August 26, 2026

Disc Shop respects the privacy of its customers and visitors. This Privacy Policy explains what information may be collected when you visit our website, make a purchase, contact support, or otherwise use our services, as well as how that information may be used and protected.

By using Disc Shop, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use Disc Shop, we may collect information necessary to operate our store, process orders, provide customer support, prevent fraud, and deliver our products.

Depending on how you interact with Disc Shop, this may include:

• Discord usernames, user IDs, server IDs, and server invite links;
• Email addresses or other contact information you provide;
• Order numbers and purchase history;
• Products purchased and order details;
• Payment status and transaction information;
• Cryptocurrency transaction identifiers and wallet-related transaction information;
• Information provided through Discord support tickets;
• Communications between you and Disc Shop support;
• Technical information associated with use of our storefront, such as IP address, browser/device information, and security or fraud-prevention data, where collected by our storefront or service providers.

We only seek to collect information reasonably necessary to provide and protect our services.

2. Payment Information

Disc Shop may accept payments through services including PayPal, Cash App, and cryptocurrency.

Payments may be processed by third-party payment providers. Those providers may independently collect and process information according to their own privacy policies and legal obligations.

Disc Shop does not necessarily receive or store all financial information provided directly to a third-party payment processor.

For cryptocurrency payments, transaction information recorded on a public blockchain may remain publicly accessible and cannot generally be deleted or altered by Disc Shop.

3. How We Use Information

Information collected in connection with Disc Shop may be used to:

• Process and fulfill orders;
• Deliver server boosts and other purchased products;
• Verify payments;
• Provide customer support;
• Process warranty and replacement requests;
• Maintain records of purchases and deliveries;
• Detect and prevent fraud, chargeback abuse, or misuse;
• Investigate disputes;
• Protect Disc Shop and its customers;
• Maintain and improve our storefront and services;
• Comply with applicable legal obligations.

We do not use customer information for purposes unrelated to operating or protecting Disc Shop without an appropriate basis.

4. Discord Information

Some Disc Shop products require information related to Discord in order to complete delivery.

For example, server boost orders may require a valid Discord server invite or other information necessary to identify the destination server.

Customers are responsible for ensuring that information they provide is accurate and that they have permission to provide and use that information.

Disc Shop is an independent service and is not affiliated with, sponsored by, endorsed by, or officially associated with Discord Inc.

Discord may independently collect and process information according to its own privacy policies.

5. Support Tickets

When you contact Disc Shop through a Discord support ticket, we may retain information from that conversation when reasonably necessary to:

• Resolve your issue;
• Verify an order;
• Handle warranty or replacement requests;
• Investigate fraud or abuse;
• Maintain support records; or
• Respond to payment disputes.

Please avoid sending passwords, private keys, seed phrases, or other sensitive credentials through support tickets.

Disc Shop will never need your cryptocurrency seed phrase or private key to provide customer support.

6. Information Sharing

Disc Shop does not sell customers' personal information.

Information may be shared when reasonably necessary with service providers involved in operating the store, such as:

• Payment processors;
• Storefront and hosting providers;
• Fraud-prevention and security providers;
• Customer-support platforms;
• Other service providers necessary to fulfill an order.

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to a valid legal request, investigate fraud, protect our services, or establish or defend legal claims.

7. Payment Disputes & Fraud Prevention

If a payment dispute, chargeback, fraud investigation, or similar issue occurs, Disc Shop may provide relevant records to the applicable payment processor, financial institution, platform, or other party handling the dispute.

Such records may include order information, transaction information, delivery records, relevant communications, and other information reasonably necessary to demonstrate fulfillment or investigate the transaction.

8. Data Retention

Disc Shop may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing orders;
• Providing support;
• Handling warranties;
• Maintaining transaction records;
• Preventing fraud and abuse;
• Resolving payment disputes; and
• Meeting applicable legal or accounting requirements.

Information that is no longer reasonably necessary will be deleted, anonymized, or otherwise handled as required by applicable law and operational needs.

9. Data Security

Disc Shop takes reasonable measures to protect information under its control from unauthorized access, misuse, loss, or disclosure.

However, no website, online service, payment system, or method of electronic storage can be guaranteed to be completely secure.

Customers are responsible for protecting their own Discord accounts, payment accounts, cryptocurrency wallets, passwords, authentication credentials, and devices.

10. Cookies & Storefront Technology

Our storefront and service providers may use cookies or similar technologies necessary for functionality, security, authentication, preferences, analytics, fraud prevention, or checkout.

Some of these technologies may be operated by third-party service providers and subject to their respective privacy practices.

Where required by applicable law, additional consent may be requested before non-essential cookies or similar technologies are used.

11. Third-Party Services

Disc Shop relies on third-party platforms and services, which may include Discord, payment providers, hosting/storefront infrastructure, and cryptocurrency networks.

These services operate independently and may have their own privacy policies and terms.

Disc Shop is not responsible for the privacy practices of independent third-party services.

12. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with rights concerning your personal information, potentially including rights to:

• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Object to or restrict certain processing; or
• Receive information about how your data is used.

These rights are subject to applicable law and may have exceptions. For example, Disc Shop may need to retain certain transaction records for fraud prevention, disputes, accounting, or legal compliance.

To make a privacy-related request, contact Disc Shop through a Discord support ticket.

We may need to verify that the request relates to you before fulfilling it.

13. Changes to This Privacy Policy

Disc Shop may update this Privacy Policy when our services, practices, providers, or applicable requirements change.

When changes are made, the updated version may be published on our website with a revised "Last Updated" date.

14. Contact

For questions about this Privacy Policy or requests concerning your information, please contact Disc Shop Support through a Discord ticket.

Please provide enough information for us to understand and appropriately respond to your request.